General terms and conditions
Effective from January 1, 2024. IVAeris Oy reserves the right to amend these terms and conditions unilaterally without prior notice. Orders will be governed by the terms and conditions in effect at the time of ordering, as detailed on IVAeris Oy’s website. Changes in the law will take effect immediately unless otherwise specified by law.
1. Scope and Definitions
1.1 Applicability: These general delivery, maintenance, and contract terms apply to agreements between IVAeris Oy and the customer where these terms are referenced or otherwise form part of the contract. These terms are an integral part of the agreement between the parties. These general terms and conditions are not intended to deviate from mandatory legislation applicable to consumer transactions.
1.2 Confirmations via Communication Channels: Any verbal agreements are invalid. Orders and confirmations given via email, text message, WhatsApp, or other written communication channels are considered legally binding.
1.3 Definitions:
• Device: Refers to a device manufactured by IVAeris Oy or its principal, as well as spare parts and accessories supplied by IVAeris under these terms.
• Spare Part: Refers to spare parts and accessories manufactured and supplied by IVAeris or its principal.
• Software: Refers to the device’s operating software and related drivers maintained or supported by IVAeris under these terms. This definition does not cover customer-specific tailored or modified software or third-party software.
• Service: Refers to the service defined in the contract, including maintenance, support, device support, installation, consulting, training, and/or other expert services.
• Delivery Date: Refers to the day IVAeris completes the installation or maintenance work as specified, or if the customer installs the device, the day the device is handed over to the customer’s control.
2. Orders
2.1 Sales: IVAeris Oy, business ID 2803438-4, sells products and services to businesses and legal adults within Finland and the EU. Product prices include VAT.
2.2 Orders: Products can be ordered through the online shopping cart at www.aeris.fi or in writing via communication channels such as email, text message, or WhatsApp. The customer agrees to the delivery terms in effect at the time of each order. Receiving an order confirmation requires providing a valid email address at the time of ordering. For filter orders, assistance is available on weekdays between 8 AM and 4 PM at 010 206 3000.
2.3 Payment Methods: Orders can be paid securely via online banking, credit card, wallet services, or invoice. Orders will be delivered with installation services or, if it is a device-only order, via Posti to the nearest Posti office or parcel locker. Shipping a Posti package requires providing a valid phone number. You will receive a text message and pickup code when the package is available for pickup from a Posti parcel locker or office.
2.4 Delivery: We ship products on every business day. Orders are typically processed within 1-3 business days. Domestic orders usually arrive on the next business day after processing. If an order includes items not in stock at the time of ordering, the order will be held until the items are available. An order confirmation will be sent if you have provided an email address with the order.
2.5 Return Instructions: If you wish to return your order for any reason, please contact sales at info@aeris.fi.
2.6 Changes: We reserve the right to change prices and delivery terms without prior notice. Customers should review the current delivery terms before placing an order. IVAeris Oy treats all customer information with complete confidentiality and does not disclose personal or customer information to third parties (contact details are provided to Posti Group Oyj for delivery purposes). Please provide all relevant information as accurately as possible when placing your order and ensure your contact details are filled out carefully.
2.7 Ordering: Products or services can be found on IVAeris’ website. Orders should preferably be placed via email or message. When ordering products or services through the online store, select the items and services by adding them to the shopping cart on the website. The order is finalized by paying for the contents of the cart at the checkout. By placing an order, you agree to these delivery terms, product prices, and shipping costs. An order confirmation will be sent via email, detailing the ordered products and price.
2.8 Payment: [Coming soon…]
2.9 Payment Methods: [Coming soon…]
3. Delivery, Installation, and Acceptance of Delivery
3.1 Delivery Changes: Any comments or changes to the order must be communicated at least two (2) weeks before the delivery date. Changes can be made by phone at 010 206 3000 or by email at info@aeris.fi.
3.2 Delivery Time: IVAeris will deliver the devices at the agreed delivery time or, if no delivery time has been specified, within a reasonable period from the effective date of the contract. The start/performance time for services will be agreed upon separately.
3.3 User Instructions: The delivery of the device includes one copy of the current user manual. The user instructions are in Finnish, unless the manufacturer provides only an English manual.
3.4 Delivery Terms: Unless otherwise agreed in writing, the delivery term for the devices is “free” at IVAeris’ warehouse in Espoo. IVAeris will charge for transportation costs (freight and insurance) from the warehouse to the delivery location according to its current charging basis.
3.5 Device Installation: Unless otherwise agreed in writing, the customer is responsible for the installation of the device, and delivery is considered complete when the device is delivered to the customer. The customer may separately order installation services from IVAeris for devices that are the customer’s responsibility. In such cases, IVAeris will provide installation services according to its current terms and pricing. If IVAeris is responsible for the installation, delivery is considered complete when IVAeris has finished the installation work according to its specifications, unless the device and installation were ordered separately. If there are two separate orders, the installation of devices does not affect the terms of the device order.
3.6 Installation Readiness: If installation is agreed to be carried out by IVAeris, the customer must ensure that the device’s environment is properly prepared at their own expense before the agreed delivery date. This includes ensuring free access to the installation site, preparing ventilation channels, electrical work, floor, wall, or ceiling load capacity as required by the device, and ensuring clear passage for the device. IVAeris Oy is not responsible if the device cannot fit through doors or hallways to the installation site. If the device cannot be installed due to site readiness issues, IVAeris will charge for standby time on an hourly basis per installer from the time the crew leaves the office until they return. IVAeris has the right to inspect the installation environment at a mutually agreed time before the scheduled installation day. The customer must provide IVAeris access to the installation site at the agreed time for the installation to be carried out.
3.6.1 Measurement and Adjustment: If the installation performed by IVAeris includes measuring and adjusting the ventilation system, it will be done by measuring air quantities from the vents according to the ventilation plan. If the ventilation plan is not available, IVAeris will adjust the system based on calculated air quantities for the room’s area and volume. The customer is responsible for ensuring that the ventilation channels are clean and free of leaks and blockages. If the ventilation vents in the measurement area are painted or otherwise fixed to wall materials, IVAeris is not responsible for any damage caused to the walls.
3.6.2 Duct Cleaning: If duct cleaning is included in the installation, it will be done using a vacuum cleaner with negative pressure. Each ventilation duct will be treated separately with a mechanical rotating brush where possible. However, IVAeris does not guarantee that all ducts can be fully cleaned due to factors such as sensitive duct materials (e.g., corrugated ducting), obstructions, leaks, missing cleaning access panels, or other issues.
3.7 Custom Fitting: Custom fitting of the device to the customer’s environment is not included in the delivery or the installation performed by IVAeris. The customer acknowledges that cabinets or cover plates around the device may need to be removed, and reassembly is not included in the installation service. Structural modifications to the installation site or ventilation channels are also not included in the device installation. IVAeris may arrange for these services separately from subcontractors, if agreed in writing, in accordance with the current pricing.
3.8 Acceptance Inspection: Unless a separate acceptance test has been agreed upon in writing, the customer must conduct an inspection of the device within seven (7) days of the delivery date. The customer must promptly notify IVAeris in writing of any defects or shortcomings discovered during the delivery. The delivery is considered accepted when (a) the customer explicitly accepts the delivery; or (b) IVAeris has corrected any defects or shortcomings reported in writing by the customer during the inspection or acceptance test; or (c) if the customer does not report a defect or shortcoming in writing within seven (7) days of the delivery date; or (d) if the customer starts using the device.
3.9 Correcting Defects: Minor defects or issues that do not significantly hinder the use of the device do not prevent acceptance of the delivery, but IVAeris is obligated to correct them without undue delay under the warranty. Features that are part of the device’s normal operation but deemed problematic by the customer are not covered under warranty. It is the customer’s responsibility to understand the device’s features and operation.
3.10 Third-Party Use: IVAeris has the right to use suitably trained third parties, as well as supervised apprentices from educational institutions (Taitotalo, Omnia, and Stadin Ammattiopisto), for providing services, maintenance, and device installation and repair.
4. Prices and Payment Terms
4.1 General: Unless otherwise specified in the contract or otherwise agreed, the applicable price will be according to IVAeris’ current price list. If services are provided outside of the standard service agreement at the customer’s request, IVAeris reserves the right to charge additional fees based on its current price list. IVAeris also reserves the right to charge additional costs incurred due to incorrect information provided by the customer or other customer-related reasons. IVAeris may also charge extra fees for travel expenses, overtime, or other service fees for services performed outside normal working hours or not included in the contract at the customer’s request.
4.2 VAT and Other Public Charges; Payment Terms: Unless agreed otherwise in writing, the prices stated in the contract include all public charges set by authorities that are in effect on the contract signing date, excluding VAT. If there are changes in the amount or basis of public charges set by authorities due to regulatory changes or changes in tax practices, the prices for devices and services will be adjusted accordingly. The payment term is fourteen (14) days net from the invoice date, with interest on late payments charged according to the Interest Act. IVAeris has the right to charge reminder and collection fees for overdue payments. If the customer’s payment is delayed by more than thirty (30) days past the due date, IVAeris has the right to withhold its performance without liability until the customer has settled all overdue payments.
5. Ownership, Use Rights, and Risk of Loss
5.1 Ownership: Ownership of the device purchased by the customer transfers to the customer once the full purchase price has been paid to IVAeris.
5.2 Risk of Loss: The risk of loss for the devices transfers to the customer once the device has been handed over to the customer’s control or delivered to the customer’s premises.
5.3 Customer Responsibilities: Until IVAeris has received full payment for the device, the customer (a) must not transfer the device or allow it to be transferred from its location without IVAeris’ knowledge; (b) must keep the device in good condition and fully insured for its value; and (c) agrees not to make modifications to the device without IVAeris’ written consent and allows IVAeris to inspect the device.
6. Warranties and Complaints
6.1 General Warranties: Unless otherwise agreed in writing, IVAeris will apply the device manufacturer’s warranty. For services, warranty periods and conditions are determined according to the manufacturer’s warranty terms. The warranty covers devices only in their original condition and applies only to the customer.
6.2 Device Warranties: Unless otherwise agreed in writing, the warranty period is twenty-four (24) months from the date of service delivery or device delivery, or as provided by the device manufacturer. IVAeris will arrange for the repair of a defective device or its part or component that the customer has reported in writing without delay during the warranty period. The customer must notify and, if necessary, demonstrate how the defect manifests. IVAeris will perform warranty repairs at the customer’s location in Finland unless otherwise agreed or required by the device manufacturer. To facilitate repairs, the customer must make the device available to IVAeris or the manufacturer during normal working hours. Repairs may also be done by providing a replacement device. If warranty repairs are performed at IVAeris’ premises, the customer must deliver the device to IVAeris’ office in Finland for repair. IVAeris will cover the costs of delivering and returning the device for warranty repairs if the defect is covered by the warranty.
6.3 Spare Parts Warranties: Unless otherwise agreed in writing, the warranty period for spare parts is six (6) months from the date of delivery. IVAeris or the device manufacturer will repair a defective spare part or its component that the customer has reported in writing without delay during the warranty period. The customer must notify and, if necessary, demonstrate how the defect manifests. Spare parts warranty repairs will be carried out at the customer’s location in Finland unless otherwise agreed. To facilitate repairs, the customer must make the defective spare part available to IVAeris or the manufacturer during normal working hours. Repairs may also be done by providing a replacement spare part. If warranty repairs are performed at IVAeris’ premises, the customer must deliver the spare part to IVAeris’ office in Finland for repair. IVAeris will cover the costs of delivering and returning the spare part for warranty repairs if the defect is covered by the warranty.
6.4 Warranty Limitations: The warranty or any maintenance or support services provided during or after the warranty period do not cover normal wear and tear of the device, accessories, modifications, refurbishments, or relocation of the device, or repairs or replacements for defects caused by (a) external factors such as accidents, electrical or climate disturbances, lightning damage, fire, or water damage; (b) improper use or customer negligence or failure to follow instructions for the device’s use, maintenance, or cleaning; (c) devices, original filters, or spare parts not supplied by IVAeris or modifications or repairs made by others; or (d) failure to adhere to the device’s operating instructions or environmental requirements.
6.5 Costs Outside Warranty: If it is determined that the defect or issue reported by the customer is not covered by the warranty, IVAeris has the right to charge for the identification and localization of the defect according to its current price list. IVAeris also has the right to charge the customer for the repair of defects or issues not covered by the warranty if agreed upon.
6.6 Limitation of Liability: IVAeris’ liability for defects and issues with the device is limited to fulfilling the warranty obligations as outlined in this section 6. After the warranty period ends, IVAeris’ liability for device defects and issues is limited to any obligations under a possible maintenance or service agreement.
7. Force Majeure and Liability Waiver
7.1 Force Majeure: IVAeris is not liable for delays or damages caused by events beyond its control, which could not reasonably have been anticipated at the time of contract formation and which could not reasonably have been avoided or overcome. Epidemics/pandemics that materially prevent the fulfillment of obligations are considered force majeure events. Bankruptcy, strikes, and similar actions leading to a suspension of operations are also considered force majeure, even if the contracting party is affected or involved.
7.2 Subcontractor’s Force Majeure: A force majeure event affecting IVAeris’ subcontractor is also considered a basis for release from obligations if the subcontracting cannot be reasonably procured elsewhere without undue cost or significant time loss.
7.3 COVID-19 Situation: The COVID-19 virus situation and its potential developments, scope, and unpredictability may affect IVAeris’ ability to meet agreed obligations. If IVAeris experiences unreasonable delays, obstacles, difficulties, or costs in fulfilling obligations due to COVID-19, IVAeris will not be liable for delayed or incomplete deliveries until fulfillment is possible and/or obligations can be met without hindrance. This liability waiver covers all direct and indirect consequences of COVID-19, including impacts on IVAeris’ workforce such as quarantines, travel restrictions, or similar issues; or if IVAeris is unable to reasonably procure necessary raw materials and components; or if their prices increase due to COVID-19.
8. Cookies
IVAeris Oy’s website uses cookies to enhance and expedite the visitor experience and to improve the site’s user-friendliness. Users can disable cookies through their browser settings.
9. Cancellation Terms
A customer (consumer) has the right to cancel an order within fourteen days of receiving the order confirmation. Cancellations must be made by phone or email to the Supplier’s contact person. If the cancellation occurs less than 24 hours before the agreed start time, the Supplier reserves the right to charge a cancellation fee of €248, including VAT at 24%, per apartment.
10. Dispute Resolution
Any disputes should be resolved primarily through negotiation. If this does not lead to a resolution, the YSE 1998 terms will be used to resolve the conflict. Consumer customers have the right to refer disputes to the Consumer Disputes Board or the European Commission’s online dispute resolution platform.
11. Validity
These terms are valid indefinitely and replace any previous publications and agreements. IVAeris Oy reserves the right to make changes.
12. Company Information
IVAeris Oy (Business ID: 3013997-8)
Kavallinniitynkuja 1
02710 ESPOO
010 206 3000
